FAQ
Intro
Simply Charmed by RC is a small online shop that aims to offer unique and interesting polymer clay items that's handmade by RC(me). The idea is for you to be "Simply Charmed" by these creations of art. As far as inspiration ideas? The sky's the limit!
Returns and Exchanges
7 day return policy
To be eligible for a return, your item must be in the same condition that you received it. It must be unworn, unused, and in its original packaging.
You can start your return by contacting me at SimplyCharmedbyRC@gmail.com with the word "return" followed by your order number in the subject line. Please provide a reason for your return. If your return is accepted, You will recieve a return shipping label and instructions on how to return your order. Items sent back without first requesting a return will not be accepted. Refunds will be provided for the items returned in new and unused condition, less shipping cost.
Exceptions for returns (Items NOT eligible for returns): Custom orders, personalized orders, upgraded items, services, sale items, and gift cards.
Damaged Goods: Please inspect your items upon reception and contact me immediately if the item(s) is damaged, defective or if you received the wrong item, so I can address the issue and rectify the matter.
Exchanges: There are no exchange options. Please process a return and make a new order.
Quality
Items are handmade with polymer clay and generally glazed with resin to help prolong the longevity of wear. Please note, some parts of an item may NOT be glazed to preserve the rustic look of the material/design. Please handle pieces delicately.
The findings used to assemble each piece ranges from plated gold on alloy metals or plated stainless steel. As a person who is sensitive to many metals I personally test out the materials I use in my shop. That said, there's always an exception. As allergies vary from person to person, please use discretion when making purchases. If you have any questions or issues please reach out to me.
I will continue to source materials that are of high quality and will update my shop accordingly. To receive the latest updates and news about my shop please subscribe using the subscribe form in the bottom right hand corner of this page.
Order Processing/Shipping
Order Processing time is 1-7 business days.
Some items are made to order and may take longer to process. Processing time depends on order volume. Please see individual item description.
Once order ships you will receive a tracking number for shipping status.
Care Instructions
Polymer clay art pieces and gold plated findings and chains are generally more delicate and need to be handled with care. 3D designs such as flower petals that extends off the main body of the design can be more prone to snagging and breakage.
Remove jewelry pieces before exercising, showering, or going to bed.
Do not clean with alcohol or any other cleaning solution. Spot clean with damp cloth as necessary. Rinsing them with water should not be a problem but do not keep it submerged in water. Dry thoroughly before storing.
Keep away from chemicals like perfume, oils, lotion, and hairspray. Wait until skin is dry to touch before wearing jewelry pieces.
Store jewelry items in cool dry place, ideally in a storage pouch. Avoid rubbing it against other jewelry pieces or hard surfaces.
DO NOT BEND. Bending will cause non-reversible discoloration on clay from stress. It can also permanently change shape, crack, or completely break in half.
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© 2024. All rights reserved.
© 2024. All rights reserved.